How can we help?
Answers to the questions we hear most often, and a real person behind the scenes if that's not enough.
Everything people ask us before trying
Do I have to connect my Amazon or Cdiscount account?
No, and there is nothing to install. You start by adding the links of your products and your competitors': monitoring runs from day one. Connecting your marketplace account stays possible later, and it is all upside: data comes straight from the source, it is more reliable, and we can check prices far more often.
How is this different from Multiply or the big repricers?
They stack a sales demo, weeks of setup and a hefty budget before the first price check. pricewatch flips it: add your products, checks start, alerts arrive and your rules adjust if you choose to. From a few dozen to over 10,000 listings, no project, no training, and you can verify it for free in 10 minutes.
How long until I am up and running?
About ten minutes: create an account, add your first products, set your alert thresholds. No installation, no meetings, no mandatory import file.
What if a competitor slashes prices, what do I do?
You get the alert with the competitor's price history and where you stand. Up to you: follow, hold your price, or let your adjustment rule answer for you. And since that rule carries a floor price, it never goes below what you set.
What happens at the end of the free trial?
Nothing automatic: we do not have your card. After seven days you pick a plan if the tool proved useful, otherwise your account simply pauses. Your data stays exportable.
Which marketplaces are covered?
Amazon FR and DE, Cdiscount and ManoMano today. More channels are coming: tell us which one you are missing, that is what drives our roadmap.
How do I change my plan or billing details?
From your customer area, under Billing: plan changes, payment method and invoice downloads are available at any time, no email needed.
How do I delete my account and my data?
Write to us from the contact page or at privacy@mosspig.dev: your account and associated data are deleted in accordance with the GDPR.
I spotted a wrongly tracked price, what should I do?
Report it to us with the product link: we check the reading and fix the monitoring quickly.
Can't find your answer?
Our team usually replies within one business day. Tell us about your situation and we will take it from there.
Contact us